Sarah Noble

Top 6 Lessons Learned at WBENC 2026 – And Why It Matters for Your Business

The West Hill Team spent an energizing week at WBENC 2026. It delivered exactly what great conferences should: fresh ideas, meaningful connections, and a few reminders that challenge the way we think about growth. From AI’s growing role in procurement to the enduring value of relationships and reputation, the conversations in Salt Lake City revealed where businesses need to focus to stay competitive. As a women-owned law firm that works alongside innovators, founders, and growing companies, we left with six takeaways that every business leader should be thinking about right now.

1. Shift from a Know-it-all to a Learn-it-all. 

Staying curious beats being the smartest person in the room. Day to day business issues are rapidly evolving and none of us have all the answers. Stay curious and open to change. Have a conversation that stretches your thinking.

2. Customer obsession still wins–full stop.  

Listen to your customers. Solve real problems–consistently. Corporates want to work with small businesses that are nimble, innovative, and prepared. . Small businesses should be prepared to articulate how they are different, the concrete value they deliver, and how they are positively impacting their communities. Overpromising is expensive. Contracts don’t flex just because your business is growing. Understand what you can deliver—and stand behind it. 

3. AI is already shaping procurement decisions.

Sourcing teams are using AI to find and filter vendors. Your digital presence is no longer marketing—it’s infrastructure. Be precise and consistent. Always test yourself: run sourcing tools against your own brand. If you don’t show up, you don’t exist. That said, AI can shortlist, but humans still choose. References, relationships, and outcomes matter.

4. Get your house in order for an exit – early.  

Sarah Noble from Wells Fargo moderated a panel about mergers and acquisitions and encouraged attendees to work with experts to get their business ready for exit.  Buyers reward readiness–and penalize gaps. M&A professionals are seeing meaningful valuation hits when companies aren’t prepared. Programs like WBENC Lift aren’t optional—they’re upside. 

5. Data drives everything—including your brand. 

Melissa Proctor (CMO, Atlanta Hawks) said it best: data is king. But the takeaway goes further—your brand must connect across every touchpoint and remain consistent. Protect your brand elements and take every opportunity to measure impact. If your story isn’t integrated, it’s forgettable. 

6. “I’m everyone’s wing woman.” People still win the room. 

Amy Acompara from Polaris Direct walked the walk at the WBENC conference by offering introductions, insights, and support to fellow WBEs. Business is—and always will be—about people helping people. Be the connector. Be generous with your time and your expertise.